Software Shipping / Delivery Policy

1. Service Shipping / Delivery

PakTheta provides digital software services that enable pupils to convert their manual work to online format through our web portal. Our services are delivered electronically and include:

• Immediate access to our online portal upon successful registration
• Digital tools for work conversion and management
• Cloud-based storage for converted work
• User dashboard with progress tracking

2. Account Setup & Credentials

To access our services:

• Users must complete the registration process
• All credentials (username/password) are chosen by the user during registration
• Account activation is immediate upon successful registration
• Users are responsible for maintaining the confidentiality of their credentials

3. Shipping / Delivery Timeline

Our services are delivered as follows:

• Instant Access: Portal access is granted immediately after registration
• Conversion Services: Processing time varies based on work volume (typically 1-24 hours)
• Support Services: Response times vary by support tier (Basic: 48 hours, Premium: 12 hours)

4. Access Requirements

To use our services, you will need:

• A modern web browser (Chrome, Firefox, Edge, Safari)
• Internet connection (minimum 2Mbps recommended)
• JavaScript enabled in your browser
• For optimal performance, we recommend using the latest browser versions

5. Service Availability

Our service uptime commitments:

• 99.5% monthly uptime for core conversion services
• Scheduled maintenance windows (announced 72 hours in advance)
• Emergency maintenance (with as much notice as possible)

We monitor our systems 24/7 and provide status updates through our portal dashboard.

6. Data Delivery & Export

Users can access their converted work:

• Directly through our web portal interface
• Via export options (PDF, DOCX, or original format when possible)
• Through our API (for advanced users)

All converted work remains accessible while your account is active and in good standing.