Refund Policy for Pakheta.com
Last Updated: 01-07-2025
At Pakheta.com, we stand behind our software services with a 30-day money-back guarantee. If you're not completely satisfied with our service, you may request a refund within 30 days of your initial purchase.
1. Eligibility for Refund
To be eligible for a refund:
- Your refund request must be made within 30 days of the original purchase date
- You must provide a valid reason for your dissatisfaction
- You must not have violated our Terms of Service
2. Refund Process
- Submit a refund request through our support system at vuhomework22@gmail.com
- Our team will review your request within 3 business days
- If approved, we will process your refund within 7-10 business days
- You will receive a confirmation email once processed
3. Refund Amount
Important Note About Refund Amounts
All refunds will be issued minus:
- Any applicable taxes that were collected with the original payment
- Transaction fees imposed by payment processors
- Any usage fees for services already consumed
The exact deduction amount will be calculated and communicated to you when processing your refund.
4. Non-Refundable Items
The following are not eligible for refunds:
- Custom development services already performed
- Services used beyond reasonable trial limits
- Accounts that have violated our Terms of Service
- Refund requests made after 30 days from purchase
5. Processing Time
Approved refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's policies:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
6. How Refunds Are Issued
Refunds will be issued to the original payment method used for purchase. If this is not possible, we may issue the refund via alternative methods at our discretion.
7. Exceptions
We reserve the right to refuse refunds in cases of:
- Suspected fraud or unauthorized transactions
- Repeated refund requests from the same customer
- Abuse of the refund policy
8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: vuhomework22@gmail.com
Phone: +92-345-621-8851
Business Hours: 04:00 PM to 10:00 PM (Sunday Off)